Product
What ChatSked actually does
Every capability below exists in the product today.
Booking
- Conversational booking
- Service, date, time, and details collected step by step with tap-friendly choices and free-text input.
- Dedicated booking URL
- Every business gets a public page — chatsked.com/your-business — combining profile and booking.
- Real availability
- Slots computed from services, staff, hours, buffers, lead times, and existing appointments; re-verified at confirmation.
- Customer self-service
- Customers can look up and cancel their appointments from the business page.
Follow-through
- Next-appointment tracking
- Completing a sequence step creates a follow-up for the next one.
- Follow-up scheduling
- Manual, automatic, and recurring (weekly/monthly) follow-ups with customer emails.
- Missed-visit recovery
- No-shows surface as follow-ups with an invite-to-rebook email.
- Sequences and milestones
- Configurable multi-step sequences; each completed step is recorded against the appointment.
Business workspace
- Appointments and calendar
- Today view, 7-day calendar, and status management (confirmed, completed, cancelled, no-show).
- Conversation inbox
- Every booking conversation preserved with its appointment context.
- Customers, services, staff
- Profiles built automatically from bookings; services with durations and prices; staff with optional customer choice.
- Booking rules
- Slot intervals, buffers, lead times, advance windows, and required contact details — all per business.
Platform
- Notifications
- Confirmation, reminder, follow-up, and rebook emails via the configured provider and templates.
- Subscriptions
- Admin-managed plans with server-side entitlement enforcement.
- Admin configuration
- Plans, providers, templates, SEO, security, and system settings — managed from the admin panel, no code changes.
- PWA and themes
- Installable, mobile-first, with light and dark themes.
AI assistance, when enabled
ChatSked can use AI to help interpret natural language during conversations. Booking and scheduling rules configured by the business always remain the source of truth.
